A few years ago, I received an email that ruined my entire day. The client’s message was curt, maybe even annoyed. I read it three times, then a fourth, dissecting every word for hidden meaning. Were they mad at me? Had I messed up? Was I about to lose this project? My stomach knotted. My brain spiraled. The rest of my workday blurred into the background as I obsessed over a problem that might not even exist. Hours later, I got a follow-up message: “Apologies for the short reply earlier—was in a rush. Appreciate your work.” That should …
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